Operations Coordinator

4 weeks ago


Portland, Oregon, United States H&R Block Full time

Job Summary

We are seeking an experienced Operations Admin to join our team at H&R Block. As an Operations Admin, you will be responsible for providing administrative support within a district or districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities

  • Provide technical support to internal and external customers via phone, email, and chat.
  • Document and track customer contacts using software solutions and computer systems.
  • Assist with seasonal hiring support in the HRB Gateway hiring system.
  • Review and verify invoices for payment in Coupa.
  • Perform other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Requirements

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.



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