Operations Coordinator
4 weeks ago
Job Summary
We are seeking an experienced Operations Admin to join our team at H&R Block. As an Operations Admin, you will be responsible for providing administrative support within a district or districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities
- Provide technical support to internal and external customers via phone, email, and chat.
- Document and track customer contacts using software solutions and computer systems.
- Assist with seasonal hiring support in the HRB Gateway hiring system.
- Review and verify invoices for payment in Coupa.
- Perform other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.
Requirements
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Ability to communicate clearly and calmly on the telephone, email, and chat.
About H&R Block
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.
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