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Restaurant Operations Manager

1 month ago

San Diego, California, United States STK Steakhouse Full time
Restaurant Manager Job Description

STK Steakhouse is a global leader in Vibe Dining, with high-end restaurants and bars in cities worldwide. We're seeking a Restaurant Manager to lead all aspects of our business, delivering exceptional customer experiences and driving revenue growth.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g., discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and Avero
  • Strong leadership, motivational, and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Benefits:
  • Medical
  • Dental
  • Vision
  • Group Life and Disability
  • Group Accident Insurance
  • Group Hospital Indemnity Insurance
  • Group Critical Illness Insurance
Additional Benefits:
  • Employee Assistance Program (EAP)
  • Dependent Care Benefit
  • Employee Dining Discounts and/or complementary meals onsite
  • Traditional and Roth 401K Plan
  • Commuter Benefits