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Hotel Operations Manager

2 months ago

Milwaukee, Wisconsin, United States The Marcus Corporation Full time

Job Summary:

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at The Marcus Corporation. As a key member of our hotel staff, you will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:

  • Oversee the management of our Starbucks, Caf, and Room Amenities, ensuring high standards of quality and service.
  • Assist with ongoing training and development programs to ensure that our staff meet the highest standards of service and quality.
  • Interact positively with customers, promoting hotel facilities and services, and resolving any guest complaints in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless operations and excellent guest satisfaction.
  • Perform other duties as assigned by management.

Requirements:

  • At least 1 year of experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Previous experience in a fast-paced environment, with the ability to work under pressure and meet deadlines.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance, and a 401(k) plan.
  • Opportunities for career advancement and professional growth within The Marcus Corporation.
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals.
  • Free meals and parking, as well as discounts on hotel stays and other company services.
  • A comprehensive training program, designed to help you succeed in your role and advance your career.

The Marcus Corporation is an equal opportunity employer.