Parking Operations Manager

7 days ago


Los Angeles, California, United States LAZ parking Full time
Parking Supervisor Job Description

LAZ Parking is seeking a highly skilled and experienced Parking Supervisor to oversee the facilities on off-shift times, ensuring a welcoming atmosphere for customers and clients. This role involves supervising staff, mentoring, and training on day-to-day activities, as well as establishing performance standards and implementing changes to procedures when necessary.

Key Responsibilities:
  • Ensure staff adheres to rules of conduct, policies, and procedures.
  • Supervise, mentor, and train staff on day-to-day activities.
  • Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Responsible for running reports related to daily revenue and other reports requested by management.
  • Assist with periodic training as needed.
  • Resolve customer service issues or questions as needed.
  • Greet customers by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Requirements:
  • At least 2 years of supervisory experience is required.
  • Strong customer service experience.
  • Parking industry experience is preferred but not required.
Skills:
  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent team building and interpersonal skills.
Physical Demands:
  • Ability to lift, push, and pull at least 25 pounds.
  • Ability to stand, walk, and run for extended periods of time.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.
  • Willingness to work in the elements - heat, wind, snow, rain, etc.

LAZ Parking is an equal opportunity employer and participates in E-Verify.



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