Housekeeping Office Coordinator
4 weeks ago
Job Summary:
The Housekeeping Office Coordinator is a vital role within the Omni Hotels & Resorts team, responsible for coordinating the work assignments for housekeeping staff, including room attendants, housemen, seamstresses, and turndown attendants. This position requires strong communication and organizational skills to ensure seamless day-to-day operations.
Key Responsibilities:
- Coordinate work assignments for housekeeping staff, including room attendants, housemen, seamstresses, and turndown attendants.
- Respond to guest and associate calls, dispatching work tickets as needed.
- Maintain clear and efficient communication with internal departments.
- Maintain schedule and communication of external departments.
- Track Guest and Group Medallia/NPS Scores.
- Maintain Key Inventory.
- Monitor Supply Inventory.
- Oversee Ordering Supplies for the Department.
- Maintain and Balance Department Checkbook.
- Monitor computer system, PMS, productivity report.
- Oversee housekeeping reports and checklists.
- Knowledge of hotel, facilities, and events.
Requirements:
- Associate/Bachelor's Degree.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must possess advanced computer skills and use Microsoft Office products.
- Ability to work and perform effectively in a fast-paced role and environment.
- Requires good communication skills, both verbal and written.
- Ability to build relationships and communicate with all shifts and departments.
- Able to work well with leadership.
- Previous experience in housekeeping is strongly preferred, not required.
- Ability and willingness to work a varied schedule, including weekends and holidays.
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