Lead IT Business Analyst
7 days ago
Mattel is seeking a Lead IT Business Analyst to drive system and process alignment across the geographies for Quality and Sustainability with the rest of Supply Chain organization and the broader Mattel Organization.
This role will be the main point of contact for IT related issues as well as improvements for these areas.
The role will report to the Senior Manager of Consumer Services, Quality and Sustainability.
The Quality Management Systems, Quality Applications, Safety, Regulatory and Compliance, and Sustainability platforms, help drive quality, safety, and compliance required to sell our products in global markets.
This role will manage project managers, business analysts, technical resources including Mattel and service providers and software providers.
The Manager will need to partner with the business on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.
Key Responsibilities:
- Drive Quality and Sustainability System & Process Alignment
- Ensure proper processes and document requirements are being followed across the Quality organization and across entire supply chain, for sustainability
- Engages in rigorous root cause analysis, problem solving and solution implementations.
- Ensure system processes work in a manner that adheres to customer requirements
- Maintain and update systems and data - combination of legacy systems and Veeva QualityOne and RegulatoryOne platforms.
- Identify, vet, review with leadership, and implement process and technology improvements
- Support Global teams as primary Point of Contact
- Identify and address all IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving IT dependencies
- New Capability Deployment
- Primary conduit business leadership and personnel in technology modernization initiatives across all phases of the project lifecycle (analysis, design, build, test, deploy)
- Responsible for working with the business team to gather detailed requirements and processes
Requirements:
- Bachelor's Degree in computer science, information systems or a related field.
- 8+ years related experience in Technology/Operations serving end customers
- Training or equivalent combination of education and experience
- Strong analytical and critical thinking mindset
- Able to manage a team of employees, contractors, and consultants to drive outcomes
- Comfortable presenting to business stakeholders on a regular basis
- Comfortable working in a matrixed organization to drive outcomes
- Ability to work remotely but should be open to travel as needed (up to 25%)
- Expert program management skills including the ability to effectively integrate and manage competing resources
- Expert relationship management/networking skills
- Expert verbal and written communication skills
- Demonstrated expertise with negotiating conflicts, contracts
- Expert leadership skills; prior management experience in fast paced technology implementations
- Must have working knowledge in 2 or more of the following domains: Quality Management, Laboratory Management, Regulatory Compliance, Sustainability, end user/customer support
- Experience with compliance documentation management and support.
- Experience with legacy as well as modern systems
- Analytical and reporting skills such as creating dashboards and establishing KPIs. Experience with PowerBI, Cognos, Tableau, and Google Data Lake/AWS is preferred.
- Expert understanding of various modern technology platforms that support quality management and sustainability reporting
- Knowledge and experience with deploying operating systems, applications, patch management and desired configurations
- Implementation experience in the following will be advantageous: Veeva QualityOne or RegulatoryOne, legacy systems, application rationalization/modernization
- Demonstrated agrowth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
What We Offer:
- Annual base salary range for this position is between $112,000 and $160,000
- Opportunity to work with a leading global toy and family entertainment company
- Collaborative and dynamic work environment
- Professional development opportunities
How to Apply:
Don't meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other roles.
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