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Shift Lead Server

2 months ago

Las Vegas, Nevada, United States IHOP Full time
Job Summary

We are seeking a skilled and experienced Shift Lead Server to join our team at IHOP. As a Shift Lead Server, you will be responsible for leading a team of servers and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Assist in directing servers in all phases of operation to achieve high standards of food preparation and presentation, service to guests, and general cleanliness.
  • Inform servers of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
  • Conduct orientation and training for new servers and provide refresher training as needed.
  • Supervise server performance and conduct in accordance with company policies.
  • Review time cards and adjust schedules to meet the needs of the restaurant.
  • Enforce portion control and check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage.
  • Maintain tight security and control waste.
  • Perform administrative procedures such as cash receipts, store receipts, and reconciliations.
  • Perform other assignments as needed or assigned by management.
Requirements
  • Ability to communicate verbally in English to servers and guests and read English for menus, guest checks, notices, instructions, and safety labels.
  • Ability to interact with people in a friendly, courteous manner.
  • Prior experience or training is desired, but may not be required.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write guest checks and simple correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting.
  • Ability to apply common sense and to understand and carry out detailed and objective written or oral instructions.
Work Environment

The work environment characteristics described here are representative of those a server encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.