Shift Lead Server
4 weeks ago
Job Summary
A Shift Lead Server at IHOP is a key member of our team, responsible for assisting in directing Team Members in all phases of operation. This includes ensuring that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business.
Key Responsibilities
- Assist in assigning Team Member duties and responsibilities and encouraging teamwork.
- Inform all Team Members of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
- Assist in conducting orientation and training for new Team Members and give refresher training to current Team Members, when needed.
- Supervise Team Member performance and conduct in accordance with Company policies.
- Review all time cards daily as required by Unit Manager.
- Adjust schedule to meet the needs of the restaurant.
- Enforce portion control per Standard Operating Procedures.
- Maintain tight security.
- Control waste.
- Perform administrative procedures such as cash receipts, store receipts, and daily sales reports.
Requirements
- Team member must be able to communicate verbally in English to Team Members and guests and read English for menus, guest checks, notices, instructions, safety labels, etc.
- Team Member must be able to interact with people in a friendly, courteous manner.
- Prior experience or training is desired, but may not be required.
Work Environment
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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