Shift Lead Server

2 weeks ago


Las Vegas, Nevada, United States IHOP Full time
Job Summary

A dynamic and ambitious individual is sought to fill the role of Shift Lead Server at IHOP. As a key member of our team, you will be responsible for ensuring seamless service delivery, maintaining high standards of food preparation and presentation, and fostering a positive and welcoming atmosphere for our guests.

Key Responsibilities

• Assist in directing Team Members in all phases of operation to achieve high standards of service and quality.
• Ensure that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business.
• Assign Team Member duties and responsibilities, promoting teamwork and effective communication.
• Inform Team Members of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
• Conduct orientation and training for new Team Members and provide refresher training as needed.
• Supervise Team Member performance and conduct in accordance with Company policies.
• Review time cards daily and adjust schedules to meet the needs of the restaurant.
• Enforce portion control and check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage.
• Maintain tight security, control waste, and perform administrative procedures such as cash receipts, store receipts, and register reading.

Requirements

• Ability to communicate verbally in English to Team Members and guests and read English for menus, guest checks, notices, instructions, and safety labels.
• Ability to interact with people in a friendly, courteous manner.
• Prior experience or training is desired, but may not be required.

Working Environment

The work environment is fast-paced and dynamic, with occasional exposure to fumes or airborne particles. The noise level is usually moderate.
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