Building Ambassador

3 weeks ago


Miami Beach, Florida, United States Akam Associates Inc. Full time

About the Position

The Building Ambassador is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for residents, guests, and visitors at our 25-story condominium.

We are seeking a professional, friendly, and approachable individual to join our front desk team. As a Building Ambassador, you will be the face of our community, greeting and assisting residents, guests, and visitors, and providing information about our building and its amenities.

Key Responsibilities

  • Greet and assist residents, guests, and visitors with a warm and welcoming demeanor.
  • Provide information about our building and its amenities, including events, services, and facilities.
  • Answer phone calls and respond to emails, ensuring prompt and professional communication with residents, guests, and visitors.
  • Manage front desk operations, including handling inquiries, directing calls or visitors to the appropriate contacts, and maintaining accurate records of visitor logs and service requests.

Requirements

  • Previous experience in a front desk, concierge, or customer service role, preferably in a residential or hospitality setting.
  • Strong communication and interpersonal skills, with the ability to interact effectively with residents, guests, and team members.
  • Excellent organizational skills and attention to detail.
  • Ability to handle multiple tasks and work well under pressure.
  • Proficiency in using office software and building management systems.
  • Professional appearance and demeanor.
  • Basic understanding of building operations procedures.

Benefits

  • Estimated salary: $40,000 - $55,000 per year, depending on experience.
  • Medical insurance options.
  • Dental insurance options.
  • Vision insurance options.
  • 401K matching program.
  • 10 paid holidays.
  • 17 PTO days.
  • Advancement opportunities.


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