Luxury Residential Ambassador
3 weeks ago
At Waypoint Management Services, we're seeking a highly skilled and charismatic Luxury Residential Ambassador to join our team. As a key representative of our luxury residential community, you will be responsible for creating a warm and welcoming environment for residents, guests, and visitors.
About the Role:
This is a part-time position that requires working Saturday and Sunday, 9 a.m.–6 p.m. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our residents and guests is memorable and 5-star quality. You'll handle various tasks, including answering phone calls, responding to resident inquiries, handling package deliveries, and providing information about the building and surrounding area.
Key Responsibilities:
- Schedule: Work part-time, Saturday and Sunday, 9 a.m.–6 p.m.
- Provide superior customer service at all times with a genuine desire to serve.
- Maintain an active presence at the front desk, monitor and announce visitors, and control access to the property.
- Handle concierge duties with enthusiasm, including but not limited to:
- Processing incoming mail and outgoing packages.
- Answering questions and making recommendations about transportation, restaurants, and local attractions.
- Assisting with personal requests such as dry cleaning, travel planning, or coordinating housekeeping services.
- Possess in-depth knowledge of the local area, attractions, and services to enhance residents' experiences.
- Adhere to all front desk procedures and assist with administrative tasks as requested.
- Ensure resident and guest concerns are resolved professionally and promptly.
- Support leasing activities, such as guiding prospective residents, providing information on available units, and assisting with tours.
- Follow safety procedures and maintain a safe work environment.
Requirements:
- Previous concierge, hospitality, or customer service experience; interest in leasing and property management is a plus.
- Strong interpersonal and communication skills with a proactive, problem-solving mindset.
- Comfortable with technology; willingness to learn property management software (experience with Yardi is a bonus).
- Outgoing, polished, and professional demeanor with a focus on delivering exceptional service.
Why Join Us:
- Competitive salary range $55,000 - $65,000 per year.
- Opportunities for career growth, including training and exposure to leasing roles.
- A supportive team environment that values your contributions.
- The chance to make a lasting impact on residents' lives while advancing your career.
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