Technical Support Specialist

1 day ago


Bettendorf, Iowa, United States National Credit Center Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at National Credit Center/Promax. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Resolve technical issues via phone and email for PMUL, Stack, PCE, and NC4 customers
  • Ensure users can log into their authorized systems
  • Document all support requests in Sales Force
  • Escalate issues to the next tier when necessary
  • Set up and maintain email accounts for customers on ProMax-hosted services
  • Provide password support to ProMax customers
Requirements:
  • Three years of experience in a customer-facing role with at least 1-2 years of experience within a similar role at a SaaS company
  • Demonstrated ability to work in Excel and Word
  • Experience in Windows OS, iOS, and Android OS
  • Basic understanding of networking and software protocols: TCP/IP, DNS, SMTP, IMAP/POP3
  • Basic knowledge of internet browser settings and configurations: Chrome, Firefox, Safari, Edge
What We Offer:
  • Competitive pay
  • Unlimited PTO
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) plan with company match
  • Professional development opportunities and continuous training


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