IT Service Delivery Manager
3 weeks ago
**Job Summary**
Spectrum Ventures is seeking a highly skilled IT Service Manager to support the application manager in the further development, optimization, and maintenance of our responsible applications/services. As a key member of our team, you will be responsible for ensuring and continuously improving service performance and customer satisfaction.
**Key Responsibilities**
- Operative control of external service providers in service delivery
- Ensure appropriate technical support for the application as well as knowledge building and transfer for the service
- Proactive implementation of IT security measures to comply with security standards and policies
- Support for service monitoring as well as planning and implementation of service KPI and SLA controlling
- Regular market and trend observation for the responsible applications/services
**Requirements**
- Successfully completed studies in (business) informatics or a comparable field of study or technical vocational training
- Proven professional experience in IT service management
- Certification as an ITIL expert desirable
- Sound knowledge of current IT technologies, software architectures, and IT services in accordance with ITIL
- Very high social competence and communication skills, confident appearance, and enthusiasm combined with a strong focus on quality, results, and customer orientation
- Negotiation skills in German and English, both written and spoken
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