IT Service Delivery Manager

3 weeks ago


San Antonito, New Mexico, United States Spectrum Ventures Full time

**Job Summary**

Spectrum Ventures is seeking a highly skilled IT Service Manager to support the application manager in the further development, optimization, and maintenance of our responsible applications/services. As a key member of our team, you will be responsible for ensuring and continuously improving service performance and customer satisfaction.

**Key Responsibilities**

  • Operative control of external service providers in service delivery
  • Ensure appropriate technical support for the application as well as knowledge building and transfer for the service
  • Proactive implementation of IT security measures to comply with security standards and policies
  • Support for service monitoring as well as planning and implementation of service KPI and SLA controlling
  • Regular market and trend observation for the responsible applications/services

**Requirements**

  • Successfully completed studies in (business) informatics or a comparable field of study or technical vocational training
  • Proven professional experience in IT service management
  • Certification as an ITIL expert desirable
  • Sound knowledge of current IT technologies, software architectures, and IT services in accordance with ITIL
  • Very high social competence and communication skills, confident appearance, and enthusiasm combined with a strong focus on quality, results, and customer orientation
  • Negotiation skills in German and English, both written and spoken


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