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Office Operations Coordinator

2 months ago

Grain Valley, Missouri, United States American Dental Partners Full time
Position Overview

Job ID: 91413

Practice Supported: American Dental Partners

Category: Administrative Support

Role Summary:

Office Operations Coordinator

American Dental Partners is seeking a dedicated Administrative Support professional to enhance our team.
  • Become part of a collaborative team that values communication and community engagement.
  • Enjoy a positive and dynamic work environment.
  • Full-time position; standard hours are Monday to Friday.
  • Flexibility in hours may be necessary based on operational needs.
  • Competitive compensation commensurate with experience.
Preferred Qualifications
  • Minimum of 1 year of experience in a healthcare or administrative setting; training available for candidates with no prior experience.
  • Experience in customer service, banking, or real estate is advantageous.
  • Familiarity with insurance billing and accounts receivable processes is preferred.
  • Proficiency in dental software such as Dentrix is a plus.
  • Strong skills in Microsoft Office Suite.
  • Experience in managing patient interactions, including check-ins and phone communications.
  • Exceptional customer service abilities.
  • High attention to detail and the capacity to manage multiple tasks effectively.
  • Solution-oriented mindset with the ability to handle challenging situations.
  • Positive attitude and high energy are essential.
  • Self-motivated with a proactive approach, as you will be the initial point of contact for patients.
  • Open-minded and adaptable with a positive outlook.
  • Experience in a fast-paced, customer-focused environment.
  • Excellent communication and organizational skills.
  • Access to sensitive information will be required; adherence to privacy regulations is mandatory.
Key Responsibilities
  • Welcome and assist patients upon their arrival, ensuring a positive first impression.
  • Oversee front office operations, including phone management, mail handling, and patient communication.
  • Utilize Dentrix for scheduling and maintaining patient records.
  • Coordinate and confirm appointments for various providers.
  • Process insurance claims and follow up on outstanding claims and benefits verification.
  • Manage patient payments and accounts receivable tasks.
  • Discuss treatment costs and payment options with patients.
  • Collaborate with providers to implement operational systems that enhance office efficiency.
Benefits Offered
  • Comprehensive benefits package including health insurance and retirement plans.
  • Paid time off and holidays.
  • Opportunities for professional development and training.
  • Join a stable organization with over 20 years of experience in the industry, offering career growth potential.
Physical Requirements:
  • Ability to perform essential job functions with or without reasonable accommodations.
  • Prolonged periods of sitting and working on a computer.
  • Ability to lift up to 15 pounds as needed.
  • Willingness to participate in training sessions, either virtually or in person.
About American Dental Partners:

As a leading organization in dental support services, American Dental Partners is committed to providing exceptional support to our affiliated practices. Our mission is to empower dental professionals to deliver high-quality care while fostering a collaborative and inclusive work environment.