Retail Sales Specialist

2 weeks ago

Naples, Florida, United States Trane Technologies Full time

At Trane TechnologiesTM, we are dedicated to developing innovative climate solutions for various environments, including buildings, homes, and transportation, that address the challenges of creating a sustainable future. Our team is committed to recognizing the world's challenges and transforming them into impactful opportunities. We envision a brighter future by empowering our employees to thrive both professionally and personally.

What we offer you:

Step into the role of Sales Support Associate and become the trusted partner our customers depend on when they visit our Trane Supply locations.

Your expertise will be essential as you assist customers with diverse needs, from troubleshooting parts or equipment issues to delivering high-quality products and solutions promptly. To succeed in this position, you should possess a strong understanding of our product range, consistently meet sales targets, and demonstrate exceptional problem-solving abilities. Taking charge of the order management process will also be vital in ensuring seamless transactions and customer satisfaction.

Seize this chance to make a meaningful difference and be the go-to resource for our valued clientele.

Thrive in your career and personal life:

•Benefits begin on DAY ONE for you and your family, including health insurance and comprehensive wellness programs featuring generous incentives - WE DARE TO CARE

•Family support benefits encompass fertility coverage and adoption/surrogacy assistance.

•401K matching up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

•Paid time off, including support for volunteer and parental leave needs.

•Educational and training opportunities through company programs along with tuition assistance and student debt support.

•Learn more about our benefits here.

Job Responsibilities:

  • Assist customers and identify the best solutions to resolve issues, ensuring customer satisfaction.
  • Collaborate with customers to increase sales by identifying related products or add-on options.
  • Process customer orders and address inquiries, questions, or complaints regarding Parts and Supply offerings, providing solutions to ensure customer satisfaction and future sales.
  • Stay informed about Trane Products, offerings, and promotions to deliver an exceptional customer experience and drive sales.
  • Engage with customers both over the phone and in person.
  • Execute quote and order management processes with a high level of accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery - entering quotes and invoices and following through on fulfillment.
  • Assist with warehouse/inventory management tasks as needed.
  • Flexibility to work overtime/weekends, as required.
Qualifications:
  • GED or High School Diploma required.
  • Experience in inside sales, retail, or a related field preferred.
  • Background in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
  • Demonstrated experience in building customer relationships and maintaining professional service even in challenging situations.
Compensation:

Starting from $44,500 and up based on experience, including a monthly incentive plan of 15%.

Total Target Cash consists of a combination of fixed base salary and payment from sales commissions. Sales commission plans are uncapped.

Equal Employment Opportunity:

We provide competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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