Implementation Engineer
3 days ago
At Moody's, we strive to create an inclusive environment where everyone feels welcome to be who they are. We believe in the power of diverse perspectives and the importance of collaboration in driving innovation and success.
Job SummaryWe are seeking a highly skilled Implementation Engineer to join our Software Support team. As a key member of our team, you will be responsible for providing best-in-class software support to our customers, managing and resolving complex client inquiries, and partnering with our Customer Success team to build a deep understanding of our clients' business needs.
Responsibilities- Provide external and internal customers with exceptional software support across our MOODY'S Insurance suite of product offerings.
- Manage and resolve client inquiries of intermediate to advanced complexity, escalating cases as necessary to meet MOODY'S standards of execution excellence.
- Partner with our Customer Success team to build a deep understanding of our clients' business needs and develop effective solutions to support their success.
- Act as a mentor for junior colleagues and provide guidance and support as needed.
- Proactively monitor cases in your domain of expertise and drive knowledge sharing opportunities to improve team performance.
- Contribute to the development of internal reference documents and Wiki articles to support team knowledge sharing.
- Develop in-depth domain knowledge within your area of expertise and serve as an advisor on best practices for our products.
- Support Go-To-Market initiatives by reviewing documentation and participating in support readiness workshops.
- Lead ad hoc client projects and manage the creation and presentation of deliverables.
- Participate in formal recruitment activities and provide feedback to the hiring manager.
- Undergraduate or graduate degree in a STEM field, such as computer science, IT, or software engineering.
- Minimum 5 years of relevant business experience, with a strong background in software support and customer-facing roles.
- Excellent communication and troubleshooting skills, with the ability to think critically and make pragmatic decisions.
- Experience with Cloud-based SaaS technologies, RESTful APIs, and/or their support is highly advantageous.
- Self-motivated and able to work effectively in cross-functional, multi-organizational, and virtual teams.
- Demonstrated competence in complex problem solving and issue management.
- Ability to manage difficult conversations and situations with customers, ensuring key stakeholders are involved and escalated situations are handled internally.
Moody's offers a competitive salary range of $98,200.00 - $142,450.00, depending on factors such as experience, education, level, skills, and location. In addition to base salary, this role may be eligible for a completion bonus. Moody's also provides insurance and a discounted employee stock purchase plan for limited duration employees.
Moody's is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.
-
Assc Implementation Engineer
2 days ago
Newark, Delaware, United States Moody's Full timeAbout Moody'sMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We're a developmental culture that values candidates who are willing to grow and take on new challenges.Job SummaryWe're seeking a highly skilled Software Support Specialist to join our team. As a key member of our Customer Success...
-
SAP S4 Hana Implementation Specialist
2 weeks ago
Newark, Delaware, United States Dunson & Associates, Inc. Full timeJob Title: SAP S4 Hana ConsultantAt Dunson & Associates, we are seeking a highly skilled SAP S4 Hana Consultant to join our team. As a key member of our consulting team, you will be responsible for delivering high-quality SAP S4 Hana solutions to our clients.Key Responsibilities:Participate in process flow analysis and process redesign with business and IT...
-
Process Engineer
3 days ago
Newark, Delaware, United States Marmon Holdings, Inc. Full timeProcess Engineer Job DescriptionWe are seeking a skilled Process Engineer to join our dynamic Adsorbents team at our Newark, NJ manufacturing facility.Key Responsibilities:Develop, evaluate, and optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.Implement process improvements through the application of lean...
-
Senior Structural Engineer
3 days ago
Newark, Delaware, United States KBR Full timeJob Title: Senior Structural EngineerKBR is a leading provider of sustainable technology solutions, and we're seeking a highly skilled Senior Structural Engineer to join our team.Job Summary:We're looking for a seasoned structural engineer with expertise in designing and analyzing complex structural systems. As a Senior Structural Engineer, you'll be...
-
Senior Traffic Engineer
2 weeks ago
Newark, Delaware, United States AECOM Full timeAbout the RoleAECOM is seeking a Senior Traffic Engineer to join our team in the Mid-Atlantic region. As a Senior Traffic Engineer, you will be responsible for providing technical expertise and guidance to our team on traffic engineering projects. You will work closely with our clients to understand their needs and develop solutions that meet their...
-
Senior Engineering Leader
2 days ago
Newark, Delaware, United States gpac Full timeDirector of EngineeringThis is an exciting opportunity to lead a team of engineers and drive product development in a fast-paced manufacturing environment. As a seasoned engineering leader, you will be responsible for implementing Lean Manufacturing Principles, overseeing operations, and ensuring injection molding processes run smoothly.Key...
-
Mechanical Engineer
7 days ago
Newark, Delaware, United States PABCO Building Products, LLC. Full timeJob Title: Mechanical EngineerPABCO Building Products, LLC is seeking a skilled Mechanical Engineer to join our team. As a Mechanical Engineer, you will be responsible for developing plans for the maintenance and enhancement of plant equipment and plant process improvements.Key Responsibilities:Investigate personnel and equipment problems, recurring...
-
Process Engineer
2 days ago
Newark, Delaware, United States Kentucky Trailer Full timeProcess EngineerWe are seeking a skilled and innovative Process Engineer to join our dynamic Adsorbents team at our Newark, NJ manufacturing facility.Key Responsibilities:Develop, evaluate, and optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.Implement process improvements through the application of lean...
-
Process Engineer
4 days ago
Newark, Delaware, United States Marmon Holdings, Inc. Full timeProcess Engineer Job DescriptionGraver Technologies, a part of Marmon Holdings, Inc., is seeking a skilled Process Engineer to join our dynamic Adsorbents team at our Newark, NJ manufacturing facility.Key Responsibilities:Process Design & Optimization: Develop, evaluate, and optimize manufacturing processes to improve efficiency, reduce costs, and enhance...
-
Civil Engineer
3 days ago
Newark, Delaware, United States Actalent Full timeCivil Engineer Job DescriptionWe are seeking a skilled Civil Engineer to join our team at Actalent. As a Civil Engineer, you will play a crucial role in supporting land development projects for private and public sector clients.Key Responsibilities:Design and develop site layouts, grading plans, and erosion control measures.Collaborate with clients and...
-
Civil Engineer
4 days ago
Newark, Delaware, United States Actalent Full timeCivil Engineer Job DescriptionWe are seeking a skilled Civil Engineer to join our team at Actalent. As a Civil Engineer, you will play a crucial role in supporting land development projects for private and public sector clients.Key Responsibilities:Design and develop site layouts, grading plans, and erosion control measures.Collaborate with clients and...
-
Electrical Engineer
3 weeks ago
Newark, Delaware, United States H&H Full timeJob OpportunityH&H is a trusted full-service infrastructure engineering firm with over 137 years of experience. We are seeking a skilled Electrical Engineer to join our team in our Newark, Delaware Office.We offer a professional work environment, a competitive salary, a benefits package, and 401(k). Our clients rely on us for intricate and innovative...
-
Electrical Engineer
2 weeks ago
Newark, Delaware, United States H & H Inc Full timeElectrical Engineer Opportunity at H&H IncH&H Inc is seeking an experienced Electrical Engineer to join our team in Newark, Delaware. As a trusted full-service infrastructure engineering firm, we offer a unique opportunity for professionals to work on intricate and innovative engineering solutions.Key ResponsibilitiesDesign and inspect electrical systems,...
-
Data Engineer
1 day ago
Newark, Delaware, United States Seven Seven Software Full timeJob SummarySeven Seven Software is seeking a highly skilled Data Engineer - Cloud Architect to join our team. As a key member of our engineering team, you will be responsible for designing, building, and maintaining efficient, reusable, and reliable architecture and code for our data engineering projects. Key ResponsibilitiesDesign and implement data...
-
Electrical Engineer
3 days ago
Newark, Delaware, United States Collabera Full timeJob Title: Electrical EngineerCollabera is seeking an experienced Electrical Engineer to join our team. The ideal candidate will have a strong background in electrical engineering and a proven track record of delivering utility reliability projects.Key Responsibilities:Design and develop electrical distribution systemsEnsure compliance with industry...
-
Adobe MarTech Engineer
3 weeks ago
Newark, Delaware, United States JSR Tech Consulting Full timeJob Title: Adobe MarTech EngineerAt JSR Tech Consulting, we are seeking an experienced Adobe MarTech Engineer to join our team. As an Adobe MarTech Engineer, you will be responsible for developing and implementing Adobe MarTech-based solutions, ensuring high performance, reliability, and scalability.Responsibilities:Design and architect Martech solutions...
-
VDC Engineer
4 days ago
Newark, Delaware, United States Whiting-Turner Full timeVirtual Design and Construction (VDC) EngineerWe are seeking a highly skilled and motivated VDC Engineer to join our team at Whiting-Turner Contracting Company. As a VDC Engineer, you will play a critical role in the development and implementation of our virtual design and construction processes.Key Responsibilities:Develop and maintain 3D models and...
-
VDC Engineer
2 weeks ago
Newark, Delaware, United States Whiting-Turner Full timeVirtual Design and Construction (VDC) EngineerWe are seeking a highly skilled and motivated Virtual Design and Construction (VDC) Engineer to join our team at Whiting-Turner Contracting Company. As a VDC Engineer, you will play a critical role in the development and implementation of our virtual design and construction processes.Key Responsibilities:Develop...
-
Civil Engineer
3 days ago
Newark, Delaware, United States Actalent Full timeCivil Engineer Job DescriptionWe are seeking a skilled Civil Engineer to support land development projects for the private and public sector.Key Responsibilities:Design and develop site layouts, grading plans, and erosion control measures.Collaborate with clients and stakeholders to understand project requirements and deliver solutions that meet their...
-
DevOps Engineer
3 weeks ago
Newark, Delaware, United States Lorven technologies Full timeJob DescriptionAt Lorven technologies, we are seeking a highly skilled DevOps Engineer to join our team. As a DevOps Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring seamless deployment and scaling of our applications.Key Responsibilities:Design and implement cloud infrastructure using...