Technical Program Manager

1 week ago

Canton, Massachusetts, United States Ignyte AI Full time
Job Description

Job Summary

The Technical Program Manager is responsible for the successful delivery of new capabilities focused within the government programs technical ecosystem. This includes coordinated management of multiple, complex, technology-intensive, cross-functional projects, and in some cases, identification and implementation of cross-functional process improvements that will have a demonstrable bottom-line impact and maintain or enhance customer satisfaction.

Key Responsibilities:

  • Directs and is responsible for all phases of the assigned program management lifecycle or business improvement initiative from inception through completion, as related to end-to-end solution, schedule, resourcing, quality, and technical execution of programs/projects or subsystems of major programs/projects.
  • Provides input and guidance for solution roadmap development and milestones.
  • Ensures compliance of project leadership with the established company Project Management Methodology (traditional waterfall or agile/scrum) for programs and/or projects that fall under the assigned responsibility.
  • Establishes a methodology for eliciting, capturing, and documenting technical requirements. Ensures that solutions for business improvement initiatives are data-driven and can yield measurable results. Coordinates the preparation of business cases, implementation packages, proposal work statements and specifications, operating budgets, and financial terms/conditions of programs.
  • Facilitates resolution of issues that threaten delivery dates of projects included within the program, as they relate to other work streams and/or other projects.
  • Works with Product, Solution, and applicable vendors on the resolution of solution delivery impediments and provides guidance on technology assumptions and resolution options.
  • Provides input on resourcing to address critical bottlenecks.
  • Manages the interface between the business and IT, to ensure successful ROI and technology implementation.
  • Identifies opportunities to enhance performance and customer satisfaction in process improvement initiatives by improving processes internal to the company and those processes that are integrated with strategic external vendors.
  • Assists and mentors project staff in the strategic application of technical knowledge to address business problems/challenges.
  • Leverages deep technical/business/data knowledge to develop an implementation strategy, roadmap, and plan by taking complex interdependencies and business impact into consideration.
  • Establishes and communicates the annual calendars for Iterations & Program Increments (PI).
  • Works with the architecture team to validate solution design and necessary resources to support project/demand.
  • Supports testing planning and coordination across the multi-level testing activities outlined in the overall solution testing strategy.

Qualifications:

  • Bachelor's Degree in Health Care, Business Administration, Public Policy, Technology, or related field.
  • Master's Degree strongly preferred.

Experience:

  • 10-15 years of progressively responsible leadership experience in Management and Consulting.
  • Experience working in the health industry strongly desired.
  • Previous experience in project implementation of technology projects and business process reengineering.

Skill Requirements:

  • May require Master Black Belt or Black Six Sigma Certification and extensive experience in leading strategic initiatives using a variety of methodologies, including Business Process Redesign, Continuous Quality Improvement, Six Sigma, and Lean Management.
  • Excellent team building and collaboration skills required. Excellent written and verbal communication.
  • Relationship management a must.
  • The ability to be a strategic, big-picture thinker while possessing the analytical skills and understanding of operational details is essential.
  • Ability to successfully manage projects and people on a cross-functional, cross-organizational basis.

Working Conditions and Additional Requirements:

  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • May be required to work additional hours beyond the standard work schedule.
  • Must be able to work in a hybrid environment – both virtual work and on-site (at least 1 day a week but occasionally up to 3 days a week as the business requires).

Commitment to Diversity, Equity & Inclusion:

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams, and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are:

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized healthcare experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues, and communities.

Scam alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R8103

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