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Technical Support Specialist

2 months ago


Gary, Indiana, United States VirtualVocations Full time
VirtualVocations is seeking a skilled Telematics Support Desk Representative to join our team. The ideal candidate will possess a strong background in technical support and customer service, with a focus on delivering exceptional service to our clients.

Key Responsibilities:

\u2022 Create a collaborative and transparent work environment that fosters value and teamwork
\u2022 Provide timely and effective diagnosis and support for IT problems and requests
\u2022 Ensure consistent achievement of service level agreements

Required Qualifications:

\u2022 Bachelor's Degree or technical school certification
\u2022 Prior experience in a technical role on a service desk or customer service role
\u2022 Proficiency in SQL and various desktop tools, including MS Office Programs
\u2022 Additional education, certifications, or distinctions are a plus

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.