Receptionist

4 weeks ago


Milwaukee, Wisconsin, United States UnityPoint Health Full time

About the Role

We are seeking a highly skilled and compassionate Receptionist to join our team at UnityPoint Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive and welcoming experience in our clinics.

Key Responsibilities

  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtains signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient
  • Photocopies and scans insurance cards and driver's licenses
  • Adheres to confidentiality policies and procedures
  • Answers telephone calls promptly and accurately, taking messages and directing calls in an appropriate and professional manner
  • Retrieves, files, and photocopies medical correspondence, reports, and miscellaneous items as requested
  • Collects payments, issues receipts, and reconciles daily accounts receivable activity to prepare for daily deposits
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
  • Opens and closes the clinic following specific guidelines of the individual clinic
  • Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
  • Performs other duties as assigned

Requirements

  • High School Degree or Vocational School Graduate
  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Ability to understand and apply guidelines, policies, and procedures
  • Strong personable skills to interact with physicians, health care team members, patients, and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus

Why UnityPoint Health?

  • Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncomproming values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
  • Diversity, Equity, and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

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