Receptionist
4 weeks ago
About the Role
We are seeking a highly skilled and compassionate Receptionist to join our team at UnityPoint Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive and welcoming experience in our clinics.
Key Responsibilities
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtains signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient
- Photocopies and scans insurance cards and driver's licenses
- Adheres to confidentiality policies and procedures
- Answers telephone calls promptly and accurately, taking messages and directing calls in an appropriate and professional manner
- Retrieves, files, and photocopies medical correspondence, reports, and miscellaneous items as requested
- Collects payments, issues receipts, and reconciles daily accounts receivable activity to prepare for daily deposits
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
- Opens and closes the clinic following specific guidelines of the individual clinic
- Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- Performs other duties as assigned
Requirements
- High School Degree or Vocational School Graduate
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies, and procedures
- Strong personable skills to interact with physicians, health care team members, patients, and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus
Why UnityPoint Health?
- Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncomproming values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity, and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
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