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Veterinary Clinic Receptionist
1 month ago
The Receptionist is a vital member of our team, providing exceptional client service and support to our veterinarians, technicians, and other staff. This role requires excellent communication skills, computer literacy, and the ability to handle payment and financial issues.
Key Responsibilities- Greet clients and pets with a smile and a positive attitude.
- Answer phones promptly and professionally, providing knowledgeable advice on animal care and veterinary services.
- Schedule appointments and surgeries, making confirmation calls as needed.
- Enter accurate charges, explain invoices, and collect payment.
- Verify client eligibility and check medical records for accuracy.
- Fill prescriptions and provide routine administration instructions.
- Advise clients on flea/tick preventatives, heartworm preventatives, and other retail items.
- Demonstrated commitment to our core values.
- Computer knowledge, including keyboarding and use of communication tools.
- Working knowledge of veterinary terminology.
- Excellent spelling and grammar.
- Ability to handle stressful situations and display tact and respect with clients and team members.
We put people first and never compromise on our values. Downtown Veterinary Clinic is a full-service companion animal clinic providing quality and fear-free pet care to the Milwaukee area. We are committed to creating an inclusive environment for all employees and celebrate diversity.