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Sales Center Manager

2 months ago

Florence, South Carolina, United States Genuine Parts Company Full time
Job Summary

As a Sales Center Manager at Genuine Parts Company, you will be responsible for leading a team of customer service representatives and overseeing the day-to-day operations of the sales center. This is a key role that requires strong leadership, communication, and analytical skills.

Key Responsibilities
  • Leadership and Team Management: Manage and supervise a team of customer service representatives, providing guidance and support to ensure they meet their performance goals.
  • Operational Planning and Execution: Plan, direct, and evaluate work flow to achieve operational requirements and meet customer needs.
  • Process Improvement: Identify and recommend operational improvements to enhance efficiency and productivity.
  • Decision Making: Make informed decisions regarding special price concessions, quotes, bid allowances, and adjustments.
  • Performance Management: Conduct performance appraisals and make hiring decisions for the sales center team.
Requirements
  • Education: Bachelor's degree in a related field.
  • Experience: 3-5 years of experience in a sales or customer service leadership role.
  • Skills: Strong leadership, communication, analytical, and problem-solving skills.
What We Offer

Genuine Parts Company offers a competitive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.