IT Support Specialist

5 hours ago

Gainesville, Florida, United States TECHNOGROUP Full time
Job Overview:

To provide Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers and VOIP. Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony services. Position is full time with wages based on experience and certifications.

Responsibilities:

Contributing to a workplace culture consistent with ComSys's mission, vision, and values
Displaying strong inter-personal and communication skills to client satisfaction
Assist with project planning and resource estimation for new projects
Providing technical recommendations and guidance for projects
Evaluating and ensuring completed work meets quality standards
Building and modifying systems to meet project and user requirements
Deploying, engineering, and optimizing enterprise class, technology-based systems
Providing premier technical assistance and consulting to valued customers
Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions.
Troubleshooting system and network issues through root-cause analysis and implementing solutions
Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements.
Attending and facilitating technical design reviews and technical briefings
Assuming other duties and projects as they arise
Responding to internal trouble ticket system requests and accurately documenting the path to resolution
Providing on-call support as part of a scheduled rotation with other team members

Required Qualifications:

5+ years of hands on experience in similar role
2+ years of MSP experience.
Current CompTIA A+, CompTIA Network+, CompTIA Security+ certifications required
Valid Florida Drivers License
Self-motivated, able to make independent choices, free from immediate direction or supervision
Strong written and verbal communication skills
Experience in providing first line IT support.
Able to work evening and weekend if required.

Preferred Qualifications:

We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics.
Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019 and Hypervisor
Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
Knowledge of applying patches and updates for Windows servers and clients
Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
Administered and supported security firewalls such as WatchGuard
Administration of on-premise and/or cloud-hosted PBX systems
Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10, and 11 Professional
Experience resolving network and stand-alone printer issues
Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
Office 365 monitoring service health, and management of service requests
Knowledge of redundancy strategies and disaster recovery contingency planning
Mentor and cross-train IT staff and provide guidance in day-to-day operations
Ability to explore and analyze new technologies and make recommendations to supervisor
Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

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