Call Center Representative
4 weeks ago
Brentwood Hospital is seeking a skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for receiving intake calls and unplanned individual/family walk-ins with compassion, empathy, and a sense of service and urgency.
Key Responsibilities- Answer telephone calls within 3 rings using the appropriate greeting and obtain all pertinent clinical, demographic, and insurance information from the caller to determine their needs.
- Perform telephonic risk assessments to determine the level of suicidality/homicidality with callers in crisis and utilize the 911 emergency system whenever a caller is at serious risk to harm themselves or others.
- Accurately and thoroughly complete Inquiry Call Sheets (ICS) to include obtained information and the outcome of telephonic assessments.
- Schedule assessments, psychiatric evaluations, and admissions with potential patients/referral sources and explain the evaluation and admission process to the potential patient/referral source.
Brentwood Hospital is a 260-bed psychiatric and chemical dependency treatment facility located in Shreveport, Louisiana. We provide quality services to children, adolescents, adults, and seniors, helping individuals and families achieve optimal mental health and improve their quality of life.
About Universal Health ServicesUniversal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. We have built an impressive record of achievement and performance, with annual revenues of $14.3 billion in 2023.
Qualifications- Bachelor's degree in Counseling, Psychology, Social Work, or a related field required.
- PRN, nights, and weekends schedule.
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We are equal opportunity employers and support diversity and inclusion among our teammates.
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