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Food and Beverage Service Ambassador

2 months ago

Portsmouth, Virginia, United States Rank Group Full time

About the Role

Grosvenor Casino, Portsmouth

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for.
  • Be knowledgeable about our current promotions and products, and proactively offer recommendations to enhance the customer experience.
  • Deliver a friendly, efficient, and prompt service of food and beverages, ensuring high-quality products are presented with pride.
  • Contribute to achieving daily and weekly targets, while maintaining a positive and enthusiastic attitude.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offers through positive customer interactions.

Requirements

  • Positive attitude and a passion for delivering exceptional customer service.
  • Experience in a hospitality role, with a proven track record of success.
  • Ability to work collaboratively with the wider business and adapt to new ways of working.
  • Strong communication skills and a comfortable working in a fast-paced environment.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.