Air Travel Specialist

5 days ago


Sunrise Manor, Nevada, United States Norwegian Cruise Line Holdings Ltd. Full time
Job Summary

We are seeking a highly skilled Air Travel Specialist to join our team at Norwegian Cruise Line Holdings Ltd. As an Air Travel Specialist, you will be responsible for upgrading and selling customized flight options directly to our valued customers via outbound calling and rapport building.

Key Responsibilities
  • Promote sales to consumers by initiating calls and acting on leads to identify travel needs, present/explain flight options, and make travel recommendations.
  • Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary.
  • Acquire in-depth airline industry knowledge to articulate airline product features, benefits, pricing, and make recommendations to passengers traveling on the same cruise.
  • Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Identify air trends, cost patterns, and key performance metrics to assist with decision making.
  • Reach agreed-upon sales targets by the deadline and effectively communicate multiple flight options to guests.
  • Assist with creating and actioning quality assurance reports.
Requirements
  • Minimum 2 years' sales experience with familiarity in a range of airline products and services.
  • GDS system experience preferred.
  • Strong verbal communication skills, including professional telephone etiquette.
  • Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs.
  • Excellent decision-making skills and ability to interpret quality assurance standards and procedures.
  • Knowledge of CRM Salesforce and Microsoft Office products.
  • Strong interpersonal skills to work effectively with team members.
  • Ability to work in a team environment.
  • Strong prioritization skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Availability to work weekends, holidays, and flexible shifts as needed.


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