NCL Air Choice Specialist
1 week ago
JOB SUMMARY: Responsible for upgrading and selling customized flight options directly to the consumers of Norwegian Cruise Line Holdings via outbound calling and rapport building. Must recommend flight details and modify existing reservations to promote an enhanced Air travel experience and customer loyalty.
DUTIES & RESPONSIBILITIES:
- Promote sales to consumers by initiating calls and acting on leads in order to identify travel needs, present/explain flight options and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Acquire in-depth airline industry knowledge to articulate airline product features, benefits, pricing and make recommendations to possibly a multitude of passengers traveling on the same cruise. Agents must be able to maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Identify air trends, cost patterns, and key performance metrics to assist with decision making.
- Reach agreed upon sales targets by the deadline and effectively communicate multiple flight options to guests.
- Assist with creating and actioning quality assurance reports.
- Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Marketing or Business Administration preferred, or any equivalent combination of relevant education and work experience.
EXPERIENCE:
- Minimum 2 years' sales experience. Familiarity in a range of airline products and services. GDS system experience preferred.
COMPETENCIES/SKILLS:
- Strong verbal communication skills including professional telephone etiquette.
- Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs.
- Must possess excellent decision-making skills and be able to interpret quality assurance standards and procedures.
- Have a knowledge of CRM Salesforce and Microsoft Office products.
- Strong interpersonal skills to work effectively with team members.
- Ability to work in a team environment.
- Strong prioritization skills.
- Ability to multi-task and work in a fast-paced environment.
- Must be available to work weekends, holidays, and flexible shifts as needed.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
-
NCL Air Choice Specialist
1 week ago
Sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeJOB SUMMARY: Responsible for upgrading and selling customized flight options directly to the consumers of Norwegian Cruise Line Holdings via outbound calling and rapport building. Must recommend flight details and modify existing reservations to promote an enhanced Air travel experience and customer loyalty.DUTIES & RESPONSIBILITIES:Promote sales to...
-
NCL Air Choice Specialist
1 week ago
Sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeJOB SUMMARY: Responsible for upgrading and selling customized flight options directly to the consumers of Norwegian Cruise Line Holdings via outbound calling and rapport building. Must recommend flight details and modify existing reservations to promote an enhanced Air travel experience and customer loyalty.DUTIES & RESPONSIBILITIES:Promote sales to...
-
Air Specialist
2 weeks ago
sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.POSITION RESPONSIBILITIES:Answering incoming calls to assist Guests and Travel Partners to Secure air using...
-
Air Specialist
2 months ago
Sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.POSITION RESPONSIBILITIES:Answering incoming calls to assist Guests and Travel Partners to Secure air using...
-
Air Specialist
2 months ago
Sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.POSITION RESPONSIBILITIES:Answering incoming calls to assist Guests and Travel Partners to Secure air using...
-
Air Specialist
1 week ago
sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.POSITION RESPONSIBILITIES:Answering incoming calls to assist Guests and Travel Partners to Secure air using...
-
Experienced Mortgage Financing Specialist
1 week ago
Sunrise Manor, Nevada, United States Clear Choice Lending Group Inc Full timeJob OverviewWe are looking for a skilled Mortgage Financing Specialist to join our organization.Have you ever considered the advantages of working as a mortgage broker compared to a retail lender? With over 20 years of experience in the mortgage brokerage field, I can provide insights into why many professionals are transitioning to this role. Our...
-
Cruise Specialist
2 months ago
Sunrise, United States Norwegian Cruise Line Holdings Ltd. Full timeBASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls...
-
Cleaning and Sanitation Specialist
1 week ago
Sunrise Manor, Nevada, United States The Clorox Company Full timeThe Clorox Company - Environmental Services Aide As a Cleaning and Sanitation Specialist at The Clorox Company, your responsibilities will include: Maintaining cleanliness in various environments including offices, laboratories, restrooms, hallways, cafeterias, conference rooms, and production areas. Performing thorough cleaning tasks such as washing...
-
HVAC Service Specialist
2 weeks ago
Sunrise Manor, Nevada, United States INFOPRO LEARNING PRIVATE LIMITED Full timePosition Overview:We are seeking a skilled HVAC Technician to manage and maintain heating, ventilation, and air conditioning systems within our organization. The ideal candidate will possess a strong background in utility systems and demonstrate proficiency in troubleshooting and repair.Key Responsibilities:Essential Skills:At least 2 years of experience...
-
HVAC Maintenance Specialist
2 weeks ago
Sunrise Manor, Nevada, United States INFOPRO LEARNING PRIVATE LIMITED Full timePosition Overview:We are seeking a skilled HVAC Technician to join our team at INFOPRO LEARNING PRIVATE LIMITED. The ideal candidate will possess a strong background in the maintenance and repair of heating, ventilation, and air conditioning systems.Key Responsibilities:Essential Skills:At least 2 years of experience working with HVAC systems, boilers, water...
-
Senior ADAS Embedded BSP Engineer
2 months ago
Sunrise, United States Ford Motor Company Full timeAt Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. Do you...
-
Vocational Rehabilitation Counselor
1 week ago
Sunrise Manor, Nevada, United States ServiceSource, Inc Full timeJob SummaryThis position will have primary responsibility for providing guidance and counseling in a professional manner to individuals with disabilities in order that they may attain and maintain competitive employment in the least restrictive environment.Key ResponsibilitiesRehabilitate eligible applicants who are severely and most severely...
-
Senior Refrigeration Service Technician
1 month ago
Sunrise Manor, United States CoolSys Full timeOverview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food...
-
Commercial HVAC/R Apprentice Installation
1 month ago
Sunrise Manor, United States CoolSys Full timeOverview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food...
-
Lead Caregiver
3 months ago
Sunrise of Raleigh - 4801 Edwards Mill Road Raleigh, North Carolina 27612 United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader The Lead Care Manager functions as the lead to a group of Care Managers/ "Designated Care...
-
Caregiver Lead
12 hours ago
Sunrise of Granite Run - 247 North Middletown Road Media, Pennsylvania 19063 United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader The Lead Care Manager functions as the lead to a group of Care Managers/ "Designated Care...
-
Caregiver Lead
11 hours ago
Sunrise of Granite Run - 247 North Middletown Road Media, Pennsylvania 19063 United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader The Lead Care Manager functions as the lead to a group of Care Managers/ "Designated Care...
-
Caregiver Lead
11 hours ago
Sunrise of Buffalo Grove - 180 West Half Day Road Buffalo Grove, Illinois 60089 United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader The Lead Care Manager functions as the lead to a group of Care Managers/ "Designated Care...