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Unit Manager FT

1 month ago

Tewksbury, Massachusetts, United States Casa Esperanza Full time
About the Role

The Unit Manager plays a crucial role in ensuring the engagement, participation, safety, and security of clients and staff at Casa Esperanza. This position is responsible for managing day-to-day activities, supervising the admission and discharge processes, and collaborating with the Program Director to maintain a safe and secure environment.

Key Responsibilities
  • Ensure supervision is provided for the times the Program Director is not on-site.
  • Provide capacity building training for Recovery Specialists.
  • Assist staff in developing co-occurring treatment skills and fidelity to evidence-based practices.
  • Manage the daily client schedule and ensure all client activities are completed.
  • Supervise the admission and discharge processes to ensure protocol adherence.
  • Give tour and orientation to clients when admitted to the program.
  • Ensure clients' property and medication are logged and stored.
  • Submit work orders when maintenance is needed.
  • Collaborate with the Program Director to manage inventory.
  • Responsible for crisis intervention and engaging appropriate clinical supports and emergency services as needed.
  • Manage and review controlled substance logs.
  • Conduct reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
  • Manage toxicology screening, including training for Recovery Specialists.
  • Review Recovery Specialists' station log books to ensure all documentation is completed.
  • Maintain discarded medication log books.
  • Work closely with the Program Director to ensure Recovery Specialist station responsibilities are being met.
  • Understand the structure and activities that occur during each shift and ensure staff are trained and oriented to meet shift requirements.
  • Collaborate with the Program Director to ensure the facility is in compliance with licensing standards.
  • Assist the Program Director in scheduling shift coverage for Recovery Specialists, including yearly holiday schedules.
  • Responsible for ensuring coverage for all Recovery Specialists' shifts and covers shifts as needed.
  • Responsible for coordinating twice-monthly Recovery Specialists' meetings with the Program Director.
  • Participate in weekly individual meetings with the Program Director.
  • Ensure Recovery Specialists implement all safety and security protocols for the program.
  • Coordinate activities, meetings, and support for clients, including social activities, movie nights, holidays, peer groups, AA/NA commitments, and peer recovery coaching support.
Requirements
  • Strong verbal and written skills.
  • Ability to understand and maintain client programmatic confidentiality/privacy.
  • Ability to work as a member of a treatment team.
  • Ability to problem-solve programmatic concerns with the Program Director.
  • Bilingual English/Spanish preferred.
  • Strong communication skills.
  • Ability to communicate with clients, vendors, and external providers in a professional manner.
  • Ability to understand and manage moral/ethical boundaries with clients/staff.
  • Must have computer/data entry skills.
  • Ability to work independently.
  • Ability to multi-task.
  • Strong interpersonal skills.
  • Ability to meet the physical requirements of the position.
Qualifications
  • Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months.
  • Minimum 2 years' experience with a substance-abusing population.
  • Experience working on a team with mental health or medical professionals preferred.
  • Experience managing a reception area preferred.
  • Minimum 2 years in recovery if applicable.
Benefits
  • Casa Esperanza Benefits Package.
  • Compensation: $22 per Hourly Rate.
  • Holiday Pay (12 days per year + 1 floating holiday).
  • PTO - 18 days year one, 20.5 days at year 2, 23 days at year 5.
  • Sick Pay - 10 paid days per year.
  • Long/Short Term Disability Paid by Company.
  • Life Insurance.
  • Health Insurance (Medical, Dental, Vision).
  • Health Reimbursement Arrangement (HRA).
  • FSA/DCA (Flexible Spending Account & Dependent Care).
  • ComPsych Guidance Resources - EAP.
  • Tuition Remission.
  • Employee Ticket at Work (Discounts for Entertainment, travel, movies, etc.).
  • Career Advancement Opportunities.
  • Increased Salary for Credentials.