Customer Service Representative

1 month ago


Hermitage, United States Cynthia Puckett - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and maintain strong relationships with clients through proactive communication and follow-up.
  • Provide accurate and timely responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options and promote the development of our business.
  • Collaborate with other agency team members to ensure seamless service delivery and meet client needs.
Requirements
  • Dedication to delivering exceptional customer service.
  • Excellent communication and interpersonal skills to effectively relate to clients and answer their questions.
  • Ability to anticipate client needs and provide proactive solutions.
  • Proactive problem-solving skills to resolve client issues efficiently.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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