Sales and Customer Service Representative

1 month ago


Lexington, Kentucky, United States Massage Envy Full time
Overview

At Massage Envy, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll be part of a team dedicated to delivering exceptional experiences and growing our member base.

Perks and Benefits
  • Competitive hourly rate of $13.50, plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans for full-time employees
  • Matching 401(k) plan up to 3% after one year of employment
  • Employee referral bonus program
  • Employee Assistance Program
  • One night and one weekend shift requirement
  • In-depth product and service training
  • A free massage service each month
  • 30% off all products
Requirements
  • High school diploma or equivalent, and previous retail or sales experience (preferred)
  • Critical thinking, excellent customer service, and computer skills, with the ability to multitask
  • Great people skills, with the ability to establish positive relationships with guests
  • Supporters of total body care, with a general knowledge of massage and skin care services
Day-to-Day
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
  • Support our Service Providers
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs, like Sales Associate of the Year
  • Annual Employee Appreciation Day
  • A caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you.

*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.



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