Senior Store Leader Ontario Mills

3 days ago


Ontario, California, United States Tapestry Full time
Job Title: Senior Store Leader

As a Senior Store Leader at Kate Spade New York, you will be responsible for leading a high-performing team of sales associates to deliver exceptional customer service and drive sales growth in our Ontario Mills store.

Key Responsibilities:
  • Develop and implement business-driving initiatives to build repeat business and attract new customers.
  • Communicate and achieve store productivity targets, including sales per hour, customer traffic, and capture rate.
  • Ensure all associates and leadership complete sales training and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training to ensure the highest level of customer service and sales.
  • Achieve financial success through improvement of measurable statistics that positively impact store performance.
  • Hire, train, and motivate a qualified sales team that effectively represents and communicates the Kate Spade New York brand to customers.
  • Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
  • Perform annual performance evaluations with quarterly review of employee goals.
  • Network and create positive relationships in the community to result in business generation, awareness of the Kate Spade New York brand, and builds a bench strength of qualified candidates to fill key open positions.
  • Attend, on average, two annual company management meetings.
Requirements:
  • Minimum 3 years of management experience in luxury goods or a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.
  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.
Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.
Our Competencies for All People Managers:
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.

Kate Spade New York is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Work Setup: BASE PAY RANGE $36.06 TO $50.48 Hourly



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