Travel Agent Coordinator

1 week ago


Philadelphia, Pennsylvania, United States Amtrak Full time
Job Overview:
The Travel Agent Coordinator will play a vital role in ensuring seamless customer experiences for travelers across the United States. This individual will be responsible for handling customer inquiries, resolving issues efficiently, and providing excellent service via phone, chat, and email.

Key Responsibilities:
• Respond to customer inquiries regarding schedules, rates, routings, connections, and destinations with accurate and up-to-date information
• Provide effective solutions to customer complaints and concerns in a professional and courteous manner
• Collaborate with internal teams to resolve complex issues and ensure customer satisfaction
• Participate in ongoing training and development to enhance knowledge of geography, fares, and rail routes

Requirements:
• High school diploma or equivalent required; degree in related field preferred
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency in using desktop computer systems and software applications
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and conflict resolution skills
• Must be fluent in English and/or Spanish; ability to communicate effectively with diverse customer base

Benefits:
Competitive salary: $19.93 per hour (with opportunities for increases)
Comprehensive benefits package including health, dental, and vision plans; wellness programs; flexible spending accounts; 401(k) retirement plan; life insurance; paid time off; education reimbursement; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
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