Sales Systems Analyst
2 weeks ago
About the Role:
The Sales Systems Analyst plays a critical role in the Retail Sales Division at Guild Mortgage Company. This position is responsible for providing system support, user administration, and configuration of various sales systems, including the Point of Sale and Loan Officer LOS experience.
Key Responsibilities:
- Develop configuration settings for custom workflow and reporting on sales systems.
- Work the Retail Escalations desk ticket queue and ensure proper SLAs on ticket resolution.
- Test reported defects to validate and confirm system issues and provide feedback to Business Analysts.
- Troubleshoot user interface issues and resolve as appropriate.
- Provide new enhancements for the sales systems to Business Analysts and Business Process Consultants.
- Evaluate system outage and bugs and notify the sales training and communication teams.
- Collaborate with the Sales Training team to develop training materials and provide feedback on potential training opportunities.
- Perform quality control of operational details of Retail Sales platforms.
- Collect user suggestions through the Retail Suggestions desk ticket queue and add validated feedback to the product management ideas board.
- Validate information captured in sales systems and process improvement.
- Implement effective user acceptance testing strategies to assess final programming changes.
Requirements:
- Bachelor's degree or equivalent in computer, business, or related field, along with a minimum of three years' experience in a related role.
- At least 3 years of experience in the mortgage industry, preferably with origination, with knowledge of loan qualifying criteria and calculations, AUS, fee quoting processes, and compliance requirements.
- Knowledge of software testing procedures, user scenarios, and bug reporting/validation.
- Good understanding of technical equipment and software packages.
- Experience with usability and/or training on human computer interactions and workflow best practices, preferred.
- Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
- Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
- Excellent verbal and communication skills required.
Supervision:
- Intermittent to low supervision required, depending on experience.
- Apply sound judgment in execution of core job responsibilities.
Benefits:
Guild Mortgage Company offers a pleasant work environment, competitive compensation, and an excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.
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