Customer Service Associate

2 months ago


Parsons, West Virginia, United States BFS Foods, Inc. Full time

Job Summary

The Customer Service Representative plays a vital role in delivering exceptional customer experiences at BFS Foods, Inc. stores. As a key member of our team, you will be responsible for providing top-notch service to every customer, ensuring a positive and memorable experience.

Key Responsibilities

  • Collaborate effectively with colleagues to achieve team goals and objectives.
  • Be able to stand and work for extended periods, meeting the physical demands of the role.
  • Proficient in English language (reading, writing, and verbal communication) to effectively interact with customers and colleagues.
  • Accurately handle basic mathematical calculations for store paperwork and transactions.
  • Verify customer identifications and check merchandise pricing to ensure accuracy.
  • Physically fit to lift, carry, and move items up to 50 pounds, maintaining a safe and efficient work environment.
  • Responsible for maintaining a clean and organized store environment, including stocking shelves and coolers.
  • Assist customers in finding products, providing personalized service and support.
  • Tolerate exposure to cleaning chemicals and perform tasks like window cleaning and changing price signs.
  • Maintain a clean and safe store surroundings and parking lot, adhering to company standards.
  • Work in coolers and freezers for specified time periods, following proper safety protocols.
  • Basic computer skills required to effectively perform job duties.

Work Schedule

The Customer Service Representative role is hourly with a flexible work schedule set by store management. Hours per week are not guaranteed, and the position could be full or part-time with availability for all shifts.

Perform any other relevant tasks as needed to support the success of BFS Foods, Inc. stores.



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