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Marketing Operations Manager

2 months ago

New Orleans, Louisiana, United States Wyndham Destinations Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Marketing Operations Manager to join our team at Wyndham Destinations. As a Marketing Operations Manager, you will play a critical role in supporting the marketing team by delivering new hire onboarding training, ensuring completion of sales compliance courses, and coaching and supporting new hires on marketing floors.

Key Responsibilities:

  • Training and Development: Deliver new hire onboarding training for marketing agents, ensuring they have the necessary skills and knowledge to succeed in their roles.
  • Sales Compliance: Ensure completion of sales compliance courses for new hires, ensuring they understand and adhere to company policies and procedures.
  • Coaching and Support: Coach and support new hires on marketing floors, providing guidance and feedback to help them improve their performance.
  • Training for Underperforming Agents: Conduct training for underperforming agents, helping them to improve their skills and knowledge.
  • Guest Services: Welcome guests and provide information about resort activities, ensuring a positive experience for our customers.
  • Technology Support: Support technology rollouts and sales initiatives, ensuring seamless integration and adoption.
  • Reporting and Communication: Prepare necessary reports and disseminate information to stakeholders, ensuring timely and accurate communication.

Requirements:

  • Education: High School diploma required.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with team members, guests, and stakeholders.
  • Motivation and Attitude: Motivated with a positive attitude, with a strong desire to succeed and contribute to the team's success.
  • Attention to Detail: Detail-oriented and able to multi-task, with a strong focus on quality and accuracy.
  • Coaching and Motivation: Ability to coach and motivate team members, helping them to improve their performance and achieve their goals.
  • Experience: Timeshare/Vacation Ownership experience is a must.

Benefits:

  • Comprehensive Benefits: Comprehensive health and welfare benefits, including medical, dental, and vision coverage.
  • Retirement Plan: 401k with employer match.
  • Wellness Program: Wellness program and employee assistance program.
  • Time Off and Leave: Opportunities for paid time off, parental leave, and volunteer days.