Workplace Productivity Specialist
3 days ago
HireRight is a leading global provider of background screening and workforce solutions. We deliver integrated, tailored solutions to drive accuracy and confidence in hiring decisions.
Job SummaryWe are seeking a skilled Workplace Productivity Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the optimal performance and productivity of our end users.
Key Responsibilities- Research and lead initiatives to improve End User Compute desktop performance
- Sign off on physical workstation gold base images and update cadence
- Ensure W365 and AWS environment has builds and specifications for various personas to optimize productivity
- Review vulnerability reports and provide remediations applicable to end users
- Oversee Asset Management process and progress
- Provide direction, guidance, and signoff to matrix desktop support teams
- Provide high-quality technical support to executives
- Update and resolve escalated and executive work orders
- May be assigned to a variety of business users to act as the technical point of contact
- Ensure that all user service requests are logged, processed, and monitored according to company procedures
- Manage time effectively to balance incident workload and drive progress of non-incident projects and initiatives
- Collaborate with IT counterparts to proactively obtain information regarding applications for problem solving or escalation
- Manage all executive hardware
- Ability to travel with executives and provide in-person remote support when needed
- Customer Service oriented; ability to interact with business executives
- Ability to work both independently and collaborate with groups and support teams
- 2+ years of on-site white glove experience in the IT industry
- 5+ years of supporting end user computing
- Thorough and logical approaches to problem-solving
- Ability to thrive in a fast-paced dynamic environment
- Experience with Windows user interface (Windows 11, MS Office365, Okta, Global Protect, Windows365, Intune, and Tableau) is a plus, as well as familiarity with MacOS/Jamf
- Strong technical skills and experience with a variety of computing platforms
- Excellent interpersonal and communication skills, top-notch troubleshooting abilities
- Ability to remain composed under pressure, self-manage, and prioritize multiple tasks
- Hands-on hardware/software experience supporting laptops, desktops, printers, telephony, and mobile devices
- Medical, dental, and vision insurance
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short- and Long-Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
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