Field Support Technician
2 weeks ago
We are seeking a highly skilled Field Support Technician to join our team at H&R Block. As a Field Support Technician, you will be responsible for providing technical support to our retail tax offices worldwide.
Key Responsibilities:
- Provide technical support for PC, peripheral, network, and software issues
- Utilize software solutions, knowledge base, and personal knowledge to resolve and track user incidents
- Effectively communicate and assist clients regarding their technical support issues
- Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems
Requirements:
- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations, and MS Office
- Ability to work independently or on a team
- Oral, written, and interpersonal communication skills
- Demonstrated decision-making, analytical, and problem-solving skills
About H&R Block:
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.
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