US LBM Lead

1 month ago

Washington, Washington, D.C., United States US LBM Holdings Full time
Job Title: Lead - Applications

US LBM Holdings, LLC is seeking a highly skilled Lead - Applications to join our team. As a key member of our IT department, you will be responsible for providing advanced systems administration and support to our organization.

Key Responsibilities:
  • Develop and maintain an advanced understanding of US LBM's use of technology.
  • Apply expert technical skills and knowledge to support IT technologies, including various software applications and their underlying platforms.
  • Develop, maintain, and execute best practices in the administration of US LBM's Enterprise Applications.
  • Ensure application performance meets business requirements through application performance monitoring and system configuration and tuning.
  • Define and document issue root causes and recommend permanent remediation.
  • Work with IT associates and business partners to identify opportunities and adjust IT services accordingly.
  • Maintain consistent and professional customer service and communication with end users and IT associates.
  • Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.
  • Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures.
  • Maintain advanced working technology knowledge.
  • Develop and maintain IT service area documentation - process and procedures.
  • Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.
  • Provide technical assistance, guidance, and leadership to other analysts and IT associates.
  • Collaborate with colleagues to identify and remediate issues.
  • Develop work processes and best practices and implement changes to streamline operations.
  • Ensure current applications and services are updated and align with the implementation of new applications.
  • Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications.
  • Tasks may include developing troubleshooting programs and supervising system modifications.
  • Other duties as assigned by Management.
Requirements:
  • Associate's Degree in IT Management, Computer Science, or equivalent experience.
  • 4-6 years of IT experience.
  • Technical expertise - Intermediate level.
  • Ability to work independently with little day-to-day supervision.
  • Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
  • Provides leadership by exhibiting influence and expertise.
  • Ability to lead and work in remote teams across time zones and geographies.
  • Excellent presentation and interpersonal skills, including written and oral communications.
  • Occasional weekend work if projects or assignments necessitate activity when workers are out of the office.
  • May have to work off-hours if there are critical problems requiring IT intervention.
  • Some travel likely to US LBM locations along with business-related meetings & conferences.
  • Physical demands include standing, walking or sitting for extended periods of time and bending, stooping and maneuvering to locations of wires, computers, or network equipment and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds.

US LBM Holdings, LLC is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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