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Insurance Operations Assistant

2 months ago

Beaverton, Oregon, United States Kristin Staropoli - State Farm Agent Full time
Job Overview

We are seeking a highly organized and detail-oriented professional to join our team as a Marketing Service Assistant at Kristin Staropoli - State Farm Agent. As a key member of our agency, you will play a crucial role in ensuring the execution of advantageous customer experiences and empowering our team to achieve its goals.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers, providing prompt and accurate service as needed.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer Education and Support
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Office Operations and Maintenance
    • Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
Requirements
  • Excellent Communication Skills
    • Strong written, verbal, and listening skills to effectively communicate with customers and team members.
  • Organizational and Problem-Solving Skills
    • Highly organized and detail-oriented with the ability to prioritize tasks and manage multiple projects simultaneously.
    • Proactive in problem-solving and able to think critically to resolve customer issues.
  • Teamwork and Collaboration
    • Able to work effectively in a team environment and collaborate with others to achieve agency goals.
  • Adaptability and Flexibility
    • Able to adapt to a fast-paced environment and prioritize tasks accordingly.
Benefits
  • Paid Time Off
    • Competitive paid time off policy, including holidays and personal/sick days.
  • Compensation and Growth Opportunities
    • Salary plus commission/bonus structure, providing opportunities for growth and advancement within the agency.
  • Health Benefits
    • Comprehensive health benefits package, including medical, dental, and vision coverage.