IT Service Management Specialist

2 weeks ago


Madison, Wisconsin, United States TEKsystems Full time
Job Title: ITSM Engineer

We are seeking a highly skilled ITSM Engineer to join our ServiceNow team at TEKsystems. This individual will be responsible for designing and implementing a world-class Event Management platform on ServiceNow.

Key Responsibilities:
  • Configure and maintain ITSM tool configurations to ensure optimal performance and efficiency.
  • Support the development and execution of ITSM policies and procedures to drive process automation and improvement.
  • Contribute to the development of a strategic approach for process automation, training, and communication planning to enhance team knowledge and prevent recurrences.
  • Foster collaborative interfaces with diverse disciplines and areas within IT and across the organization to drive ongoing maintenance and enhancement efforts for the ITSM system.
  • Monitor, evaluate, and identify strategies to optimize processes, services, systems, and analysis to minimize business disruptions.
  • Provide responsive Incident Management support to ensure effective communication on incident status and collaborate closely with Application Development, Infrastructure, and other stakeholders.
  • Develop, monitor, and analyze key metrics to demonstrate the health, performance, and achievement of goals within the application and develop, monitor, and help with the business and process analysis of key metrics relating to service operations delivery.

This role requires a strong understanding of IT service management principles, ServiceNow configuration and customization, and excellent communication and collaboration skills. If you are a motivated and detail-oriented ITSM professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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