IT Service Management Specialist
3 weeks ago
IT Service Management Specialist
**Job Summary**
We are seeking a highly skilled IT Service Management Specialist to join our team at Novalink Solutions. As a key member of our IT operations team, you will be responsible for growing and operating our Information Technology Service Management (ITSM) program.
**Key Responsibilities**
* Provide first and second-level hardware and software support to our team members
* Configure and administer our ITSM tool to ensure seamless service delivery
* Lead ITSM improvement initiatives based on ITIL and industry best practices
* Coach and train junior technical support staff and IT personnel
* Maintain a high degree of professionalism in all interactions, including with executive leadership
**Requirements**
* 6 or more years of experience in IT service management
* Ability to independently perform root cause analysis and issue resolution of complex IT issues
* Effective and professional communication and interpersonal skills
* Ability to identify, lead, and implement ITSM improvement initiatives
**Nice to Have**
* ITIL 4 Foundation certification or similar
* CompTIA A+ certification or similar
* PMP certification or similar
**About Us**
Novalink Solutions is a leading provider of IT services and solutions. We are committed to delivering exceptional service to our clients and are seeking a talented IT Service Management Specialist to join our team.
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