Corporate IT Technician

4 days ago


Chicago, Illinois, United States Connection Full time
Job Summary

We are seeking a skilled Desktop Support Analyst to join our team at Connection. As a key member of our technical staff, you will provide top-notch support to our clients, ensuring seamless connectivity and productivity.

Your responsibilities will include handling initial calls from corporate end users, logging data, and providing first-level diagnosis for potential resolutions. You will also direct other calls to the appropriate resolver group, escalate calls that cannot be resolved, and monitor tickets and prioritize work for analysts and engineers.

With a total compensation package including benefits, vacation time, and wellness days, this role offers a rewarding career path for the right candidate.



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