Onsite Support Technician

3 days ago


Chicago, Illinois, United States Path Forward IT Full time
What You'll Do

As an Onsite Support Engineer I, your primary responsibility will be to provide technical support to our clients. This includes monitoring ticket gateways, maintaining service level agreements (SLAs), and ensuring timely resolution of issues.

You will also be responsible for documenting new customer findings, creating or updating articles in IT Glue, and communicating with vendors to resolve outage issues.

In addition, you will be expected to build client rapport during onsite assignments, conduct site walk-throughs, and maintain established ticket SLAs and CSAT scores.



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