Retail Customer Service Representative

4 days ago


Decorah, Iowa, United States Sherwin-Williams Full time
About the Role

This is a critical position that plays a key role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements.

Key Responsibilities
  • Provide exceptional customer service to ensure high levels of satisfaction
  • Determine customer needs and present appropriate products and services
  • Build strong relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


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