Automotive Department Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Automotive Department Supervisor to oversee department operations at our Ford and Toyota dealership. The ideal candidate will have previous management experience in a management role and familiarity with Ford vehicles. This individual will be responsible for ensuring excellent customer service, efficient workflow management, and the overall success of the department.
Key Responsibilities:
Team Management:
• Lead and supervise a team
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.
Customer Service:
• Ensure exceptional customer satisfaction by maintaining high service standards.
• Address customer concerns and inquiries promptly, ensuring effective resolution.
• Establish and maintain strong customer relationships, aiming for repeat business and positive referrals.
Workflow and Operations:
• Oversee the daily operations of the department
• Monitor processes to maximize efficiency, minimize downtime, and meet customer commitments.
• Implement and enforce policies, procedures, and safety protocols.
Quality Assurance:
• Uphold the highest standards of quality
• Stay updated with Ford and Toyota information and requirements
Financial Performance:
• Develop and execute strategies to achieve departmental financial objectives.
• Monitor revenues, expenses, and profitability, making necessary adjustments as needed.
Reporting and Documentation:
• Maintain accurate records
• Generate reports on key performance indicators, departmental metrics, and financial results.
• Provide regular updates to dealership management regarding department performance and opportunities for improvement.
As a Service Operations Manager at Bill Dube Ford Toyota, you will have the opportunity to lead a dynamic team and contribute to the success of our service department. If you have the required experience and skills, we encourage you to apply and become a valued member of our organization.
Benefits:
• Salary plus incentive
• Medical, Dental, Vision, and Life Insurance
• Retirement (401k) Plan with employer match
• Positive Environment and Excellent Team Members
• High Employee Retention Rate
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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