Branch Service Supervisor or BSS Sr
4 weeks ago
As a Branch Service Supervisor or BSS Sr, you will be responsible for supervising and coordinating the day-to-day activities of the Teller line for one or more bank branches. This includes managing Teller schedules, ensuring continuous coverage of Teller functions, and adhering to established schedules.
Key Responsibilities- Supervise and coordinate the day-to-day activities of the Teller line, including zone scheduling where available.
- Prepare, publish, and coordinate staffing and scheduling to ensure proper Teller and branch coverage and adherence to established schedules.
- Assist Tellers in providing outstanding, personalized customer service, executing customer transactions, and resolving customer inquiries.
- Drive referral performance on the Teller line, ensuring Tellers achieve performance and referral goals.
- Participate in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities.
- Maintain established levels of cash in the vault, determine items that need to be ordered and/or shipped, and supply and verify cash to and from customers, tellers, and other branches.
- Oversee the quarterly Branch Management Operations checklist, ensuring all topics are discussed, reviewed, and completed according to policies, procedures, and standards.
- Remain up-to-date and ensure Tellers remain up-to-date regarding branch security policies and procedures.
- Adhere to Branch Operations Standards, policies, and procedures and regulatory guidelines to protect against risk.
- High school diploma or equivalent.
- Two years of Teller experience, or one year of Teller experience and successful completion of the BSS Development program, or one year of experience as a Teller Supervisor or as a Branch Manager with Teller duties, or two years of supervisory experience that includes one year of Teller experience, or a Bachelor's degree and one year of Teller experience.
- Knowledge of bank branch operational functions, systems, policies, and procedures.
- Understanding and knowledge of bank compliance rules and regulations.
- Strong interpersonal and customer service skills with ability to quickly establish rapport with customers.
- Strong listening skills and a positive communicator.
- Account reconciliation skills.
- Careful attention to detail with ability to manage time and multi-task.
- Proficiency using Microsoft Office software products.
- Deposit operations and branch banking experience.
- Experience using Teller Insight, S-Link (ARGO), IBS Insight, SNV Intranet Apps, PeopleSoft, Synergy, and check imaging functionality.
- Experience using various Synovus Insite applications.
- Knowledge of bank operational policies and procedures.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
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