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ServiceNow Administrator

2 months ago

Raleigh, North Carolina, United States Saxon Global Full time
Job Summary

This role provides support for the use of ServiceNow CSM system and best practices for users while working with a team of ServiceNow professionals.

Key Responsibilities
  • Administer the ServiceNow platform across the Customer Service Management application
  • Perform enhancements, upgrades, or maintenance on the platform
  • Adhere to best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
  • Handle enhancement requests and develop on CSM application used on the platform
  • Work with developers on next stage processes for the platform
  • Gather business requirements, analyze, and translate into technical documentation and development
  • Monitor application performance and analyze code
  • Adhere to advancements and changes on the ServiceNow platform and leverage them to provide business solutions
  • Establish user journeys and create user stories to support design and configuration of Customer Service Management
  • Support iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
  • Proactively research and suggest enhancements to existing engagements
  • Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management
  • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices
  • Execute data mapping and bulk data imports/updates when necessary
Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • 3-5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
  • Experience designing and deploying web-based end user self-service portals
  • Knowledge of and experience with web technologies, including JavaScript, HTML, XML, and Web Services
  • Experience with ServiceNow forms, fields, views, lists, UI policy, and actions, and client and server scripts
  • Experience integrating ServiceNow with other tools and services; monitoring, alerting, and federated sources of CI data
Preferred Qualifications
  • Experience working in the governmental sector (local, state, or federal)
  • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
  • Experience performing continuous improvement initiatives for processes and services
  • Strong knowledge and familiarity with CSM processes
  • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
  • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
  • Ability to obtain a security clearance with FedRAMP administration standards
Required Skills

Servicenow CSM

Additional Skills

Decision Quality, Problem Solving, Directing Others, Hiring and Staffing, Drive for Results, Organizational Agility, Building Effective Teams, Motivating Others

Background Check

Yes

Drug Screen

Yes

Notes

Candidate must be your W2 Employee: No

Selling points for candidate

Project Verification Info

Candidate must be your W2 Employee: No

Exclusive to Apex

Yes

Candidate must be local

No

Candidate must be authorized to work without sponsorship

No

Interview times set

No

Type of project

Master Job Title

VMS Access Entry

Branch Code

Raleigh