ServiceNow Administrator

3 weeks ago


Raleigh, North Carolina, United States Diverse Lynx Full time
Job Summary:

As a ServiceNow Technical Specialist at Diverse Lynx LLC, you will be responsible for the administration of the ServiceNow tool. This includes troubleshooting Level 2/3 incidents in the ServiceNow Support queue, ensuring production stability, and tracking issues to closure. Additionally, you will participate in change analysis and planning, and provide pre-production support for small enhancements. Your expertise will also be utilized in code review and update as needed for production issues, regression testing for small enhancements, and knowledge management through creating and maintaining knowledgebase documents. Furthermore, you will be responsible for performance, status, and SLA reporting, as well as providing resolution and error trending through daily scorecards.

Key Responsibilities:

Troubleshoot Level 2/3 incidents in the ServiceNow Support queue
Ensure production stability and track issues to closure
Participate in change analysis and planning
Provide pre-production support for small enhancements
Conduct code review and update as needed for production issues
Perform regression testing for small enhancements
Create and maintain knowledgebase documents
Provide performance, status, and SLA reporting
Offer resolution and error trending through daily scorecards

About Us:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination. We evaluate applicants solely on the basis of their ability, competence, and proven capability to perform the functions outlined in the corresponding role.

  • Raleigh, North Carolina, United States Saxon Global Full time

    Job SummaryThis role provides support for the use of ServiceNow CSM system and best practices for users while working with a team of ServiceNow professionals.This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously.Duties and Responsibilities:Administer...


  • Raleigh, North Carolina, United States Saxon Global Full time

    This role provides support for the use of ServiceNow CSM system and best practices for users while working with a team of ServiceNow professionals.This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously.Duties and Responsibilities:Administer the...

  • ServiceNow Developer

    4 weeks ago


    Raleigh, North Carolina, United States Alrek Business Solutions Full time

    ServiceNow Developer OpportunityWe are seeking an experienced and highly motivated ServiceNow Developer to join our dynamic team at Alrek Business Solutions, Inc. The ideal candidate will have a strong background in designing, developing, and implementing ServiceNow applications and solutions.Key Responsibilities:Design and develop ServiceNow applications...

  • ServiceNow Developer

    4 weeks ago


    Raleigh, North Carolina, United States DATASOFT TECHNOLOGIES Full time

    About the JobDataSoft Technologies, Inc. is seeking a skilled ServiceNow developer to support our client in Raleigh, NC. This is a request for a contractor with expertise in ServiceNow development and administration, as well as experience with ServiceNow Flow Designer or ServiceNow Workflow Editor. The ideal candidate will have senior-level ServiceNow...

  • GenAI Architect

    4 weeks ago


    Raleigh, North Carolina, United States ServiceNow Full time

    Job Title: GenAI ArchitectAt ServiceNow, we're revolutionizing the way organizations work by harnessing the power of artificial intelligence. As a GenAI Architect, you'll play a pivotal role in driving customer outcomes, roadmap, and value realization for GenAI technology.Key Responsibilities:Lead complex, multi-disciplinary projects to solve customer issues...

  • ServiceNow Developer

    3 weeks ago


    Raleigh, North Carolina, United States Damco Solutions Full time

    Job Title: ServiceNow DeveloperAbout the Role:We are seeking a highly skilled ServiceNow Developer to join our team at Damco Solutions. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow applications and integrations to support our clients' IT service management needs.Key Responsibilities:Design and...

  • ServiceNow Developer

    4 weeks ago


    Raleigh, North Carolina, United States ClinDCast Full time

    Job Title: ServiceNow DeveloperWe are seeking a highly skilled ServiceNow Developer to join our team at ClinDCast. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet the needs of our healthcare clients.Key Responsibilities:Design and develop ServiceNow solutions to meet the needs of our...


  • Raleigh, North Carolina, United States HighCloud Solutions Full time

    The ideal candidate will possess senior-level ServiceNow development skills, along with excellent customer interface skills to gather requirements and design complex solutions that meet business needs. Certification in ServiceNow is highly desirable.This role requires a contractor with specific skills in support of ServiceNow and multiple projects served...

  • ServiceNow Developer

    4 weeks ago


    Raleigh, North Carolina, United States Saxon Global Full time

    Job DescriptionThis role provides support for the use of its CSM system (ServiceNow) and use of best practices supporting users needs while working with a team of ServiceNow professionals.This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously.Duties and...


  • Raleigh, North Carolina, United States Infosys Full time

    Job SummaryWe are seeking a highly skilled ServiceNow OMT Developer to join our team at Infosys. The ideal candidate will have a strong background in technical design, development, and deployment of the ServiceNow platform.Key ResponsibilitiesLead the development team members and provide technical mentorship.Configuration/Customization of the ServiceNow...


  • Raleigh, North Carolina, United States SHI GmbH Full time

    Job SummaryThe Senior ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments.The Senior ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and...


  • Raleigh, North Carolina, United States Software Technology Inc Full time

    Job DescriptionThe ideal candidate will possess senior level ServiceNow developer skills, along with excellent customer interface skills to gather requirements and design complex solutions to meet business needs. Certification in ServiceNow is highly desirable.This is a request for a contractor with specific skills in support of ServiceNow and multiple...

  • Project Manager

    4 weeks ago


    Raleigh, North Carolina, United States Innosoul inc Full time

    Job Title: Project Manager - EHR Helpdesk ImplementationJob Summary:We are seeking an experienced Project Manager to lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and CXone Cloud Contact Center platform. The successful candidate will have a strong background in project management, IT service...

  • IT Project Manager

    3 weeks ago


    Raleigh, North Carolina, United States ITProFound Inc Full time

    Job DescriptionThis is a remote position.Position Overview:The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations...

  • Technical Specialist

    3 weeks ago


    Raleigh, North Carolina, United States V-Soft Consulting Group Full time

    Job Title: Technical Specialist - JuniorAbout the Role:We are seeking a highly skilled Technical Specialist - Junior to join our team at V-Soft Consulting Group. As a Technical Specialist - Junior, you will be responsible for providing technical support and assistance to our clients. You will work closely with our team to ensure that our clients receive the...


  • Raleigh, North Carolina, United States V-Soft Consulting Group, Inc Full time

    Job Title: Project Manager SeniorV-Soft Consulting Group, Inc is seeking a highly skilled Project Manager Senior to lead the implementation of a centralized EHR helpdesk solution using ServiceNow ITSM and CXone Cloud Contact Center.Key Responsibilities:Lead the end-to-end project management of the centralized EHR helpdesk implementation, ensuring all...


  • Raleigh, North Carolina, United States Novalink Solutions LLC Full time

    Job Title: Senior Project Manager - Centralized EHR HelpdeskWe are seeking a highly skilled Senior Project Manager to lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and CXone Cloud Contact Center platform.Key Responsibilities:Lead the end-to-end project management of the centralized EHR helpdesk...

  • EHR Project Manager

    3 weeks ago


    Raleigh, North Carolina, United States SunTechPros Full time

    Job DescriptionNC DHHS is seeking a Senior Project Manager to lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and CXone Cloud Contact Center platform.The successful candidate will have a Bachelor's degree and 5+ years of IT project management experience, with a strong understanding of EHR systems and...


  • Raleigh, North Carolina, United States DATASOFT TECHNOLOGIES Full time

    Project Manager SeniorDataSoft Technologies is seeking a highly skilled Project Manager Senior to lead the implementation of a centralized EHR helpdesk solution using ServiceNow ITSM and CXone Cloud Contact Center.Key Responsibilities:Lead the end-to-end project management of the centralized EHR helpdesk implementation, ensuring all deliverables, timelines,...


  • Raleigh, North Carolina, United States DATASOFT TECHNOLOGIES Full time

    About the JobWe are seeking a highly skilled Senior Project Manager to lead the implementation of our centralized EHR helpdesk and CXone Cloud Contact Center solution. As a key member of our team, you will be responsible for managing the end-to-end project lifecycle, ensuring timely delivery, and meeting quality standards.Responsibilities:Project Management:...