Veterinary Client Services Representative

1 month ago


Knoxville, Tennessee, United States Innovetive Petcare Full time
About the Role

We are seeking a highly skilled and compassionate Client Services Representative to join our team at Animal Emergency & Specialty Center - Knoxville. As a key member of our front desk team, you will be the first point of contact for clients and patients, providing exceptional customer service and support.

Responsibilities
  • Provide friendly and quality customer care to patients and clients
  • Process invoice payments and manage client accounts
  • Answer phones, schedule appointments, and obtain necessary medical history
  • Determine patient status and communicate with doctors and technical staff
  • Fulfill prescriptions, food requests, and over-the-counter products as instructed by veterinarians
  • Accurately input data into computer software and maintain accurate records
  • Maintain a clean and organized lobby and exam rooms
  • Collaborate with all departments to ensure seamless client experience
Requirements
  • Availability to work weekends and holidays
  • Strong customer service and reception experience
  • Knowledge of veterinary medicine preferred
  • Excellent communication and organizational skills
  • Ability to multitask and work in a fast-paced environment
  • Conflict resolution skills and ability to work with diverse personalities
  • High school diploma or equivalent
  • Ability to lift 30-50 pounds
Benefits
  • Paid time off and flexible scheduling
  • Health, dental, vision, and life insurance
  • Employee discounts and 401K with company match
  • Training and career development opportunities
About Us

Animal Emergency & Specialty Center - Knoxville is an AAHA Accredited, premier referral and emergency veterinary hospital. We are committed to providing exceptional care and service to our clients and patients. Our team is passionate about delivering compassionate and innovative care, and we are seeking like-minded individuals to join our team.



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