Health Operations Director
4 weeks ago
Job Summary
Voloridge Health is a data science-led company that offers a state-of-the-art health and wellness club. As a Senior Operations Manager, you will oversee the day-to-day operations, ensuring seamless integration between the in-person and mobile experiences. Your goal will be to drive operational excellence and deliver a superior experience to our clients.
Key Responsibilities
1. Operational Leadership: Lead and manage all aspects of club operations, including health and wellness programs, member services, and mobile app integration. Collaborate with the executive team to establish and execute operational strategies that align with the company's goals.
2. Mobile Application Integration: Work closely with the product development teams to ensure that the mobile application effectively supports members in tracking their health and fitness goals. Ensure that member data from the app is integrated into the club's operations to deliver personalized experiences and to support research.
3. Team Management and Development: Recruit, train, and manage a high-performing operations team, including wellness coaches, dieticians, other practitioners, and support staff. Develop and execute staff training programs focused on customer service, technology usage (app), and operational procedures.
4. Customer Experience and Retention: Drive member engagement by ensuring the delivery of high-quality health and wellness experiences both in-club and via the mobile app. Monitor customer satisfaction and feedback through surveys, app data, and direct interaction, and implement necessary improvements.
5. Performance and Metrics: Establish operational performance metrics (KPIs) to track the efficiency of operations and member satisfaction. Utilize data from both physical operations and the mobile app to provide insights into member behaviors and success rates in achieving wellness goals.
6. Financial Oversight: Manage the operational budget, ensuring cost efficiency while maintaining high service standards. Oversee vendor relationships and procurement of fitness equipment, wellness tools, and technology needed to support club and app operations.
Requirements
Bachelor's degree in Business, Operations, Health Management, or related field. 8+ years of experience in operations management, with at least 3 years in the digital health, wellness, or healthcare industry. Proven track record of managing teams, budgets, and delivering operational excellence. Experience with digital platforms, mobile applications, or tech-enabled services in a customer-facing role. Strong analytical skills and experience using data to inform business decisions and drive process improvements.
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