Documentation Specialist

4 days ago


Arlington, Virginia, United States LAUNCHTECH Full time
Job Title: Documentation Specialist

LAUNCHTECH is seeking a skilled Documentation Specialist to join our team. As a key member of our Hybrid Agile development projects, you will play a crucial role in supporting our Software Development and Support program that utilizes ServiceNow's Enterprise Service Management (ESM) platform.

Key Responsibilities:

  • Develop and maintain comprehensive documentation for the ServiceNow platform, including system configurations, standard operating procedures (SOPs), and user guides tailored to different roles within the organization.
  • Collaborate with technical teams to gain an in-depth understanding of ServiceNow functionalities and related technologies.
  • Translate complex system processes and technical details into clear, concise, and user-friendly documentation.
  • Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements.
  • Support the creation of educational materials and programs, enhancing user adoption and proficiency with the ServiceNow platform.

Requirements:

  • Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
  • An Associate degree or higher in English, Communications, Information Technology, or a related field.
  • 5 years relevant experience is required.
  • Excellent written and verbal communication abilities.

Desired Skills:

  • ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.
  • ServiceNow Certification(s) in any modality is highly desirable.
  • Proven experience in technical writing, specifically in documenting software applications, system configurations, and user procedures in a way that is accessible to both technical and non-technical audiences.

This role is crucial in ensuring that all users of the ServiceNow platform have access to clear, accurate, and helpful documentation, supporting the day-to-day operations and underpinning the agency's broader objectives of modernizing IT Service Management through best practices and continual service improvement.



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